Fulfillment Policy

Payment Processing

  • We securely process payments through Stripe.

  • Major credit cards, debit cards, and other payment methods that are supported by Stripe are accepted.

Order Fulfillment

  • Orders will be processed and items will be shipped within two (2) to three (3) business days.

Shipping Policy

  • Shipping costs are included in the quoted prices.

  • Packing costs are also included in the quoted prices.

Delivery Policy

  • Delivery times are usually within five (5) business days.

  • If the delivery of your item is lost or delayed, then please contact us. We will promptly work to resolve the issue and to complete the delivery as soon as possible.

Return Policy

  • Items may be returned within seven (7) business days of receipt for an exchange or a full refund. The items must be in their original packaging and in their original condition (i.e., not used).

  • To start the return process, please contact us to receive a return merchandise authorization number. Be sure to include the number with the returned item.

Refund Policy

  • Refunds will be processed within seven (7) business days upon receipt of the returned item.

  • Refunds will be issued via the method that was used to pay for the item.

Customer Support

  • We love our customers and we are happy to hear from them, so please contact us!

  • Our customer support team is always available at support@asbolus.com.

  • We usually respond to customer inquiries within 24 hours.

Dispute Resolution

  • We aim to provide a fair and prompt resolution to all disputes.

  • We adhere to Stripe’s dispute resolution processes, policies, and timelines.

  • If there is a chargeback, we will work with Stripe to gather the required information and to resolve any disputes as soon as possible.

Compliance & Security

  • We follow the payment card industry data security standard (sometimes abbreviated as “PCI DSS”) to make sure that all transactions are secure.

  • Customer data are handled in accordance with Stripe’s privacy guidelines.

By placing an order with us, you agree to this fulfillment policy. Do you have any questions or concerns? If so, then please contact us!